People's Postcode Lottery Reviews
Do you agree with People's Postcode Lottery's TrustScore? Share your experience and see what more than 41,000 customers have already said about it.
Long-Term Player Experience
I have been playing this lottery for over 10 years. My postcode has won a total of £30 during this time, with no other prizes. Still, I continue to play, hoping one day before I pass away, I'll win something bigger.
Customer Service Experience
I recently spoke to a friendly representative named Devine who helped me merge two accounts. The issue was resolved in just a few minutes, and she explained my account details clearly.
Another pleasant experience was with a polite Irish agent who assisted me in setting up a new direct debit after my bank card had changed. She also mentioned a new free game linked to a TV series, which was a nice touch.
Eduardo was courteous and handled my call professionally. He answered all questions confidently and checked details when necessary. He listened well and explained processes clearly, making the interaction easy and smooth.
Issues and Concerns
I signed up for the service and tried using the mobile app the next day, but it didn’t work. A quick online search revealed there had been a major data breach affecting some users, which caused my hesitation to continue using it.
Mixed Feelings
I enjoy playing the postcode lottery because it offers games and chances to win prizes, but despite participating for several months, I haven't won yet. Still, I find the experience entertaining.
System Availability
Most of the time, the system works fine, but when an issue occurs, the customer support response can be quite slow.
"Still, I continue to play, hoping one day before I pass away, I'll win something bigger."
Summary
Players generally find the People's Postcode Lottery enjoyable and customer service helpful, though some express frustration about rare wins and occasional technical or response issues.
Author’s summary: The People's Postcode Lottery attracts loyal players who appreciate friendly support but wish for fairer wins and stronger reliability.