Nearly 600 customers in Toronto’s Moss Park neighborhood regained electricity on Thursday after being without service since 8:11 a.m. Wednesday. According to Toronto Hydro, the repair work concluded around 1 p.m., restoring power to all affected areas.
"Power has now been restored to all customers. We sincerely thank everyone for your patience as our crews worked through these extensive and complex repairs," Toronto Hydro stated on social media.
The outage spanned from Queen Street East and Jarvis Street to Parliament Street and Front Street East. Initially, over 1,000 customers were affected. The first restoration estimate placed service resumption at 8:30 p.m. Wednesday, but the repairs turned out to be more demanding.
Toronto Hydro spokesperson Brie Davis explained that the total number of people impacted was likely higher than reported, as multi-unit buildings often share one bulk meter.
“In some cases, condos and buildings are fed by a single bulk meter. Because of this, our outage map reflects one meter as one customer, even though many residents may be impacted,” Davis said.
According to Davis, the interruption was caused by a suspected third-party dig-in incident at an active construction site, which damaged Toronto Hydro’s infrastructure. Crews had to dig 14 feet underground to access and repair the affected components.
“The work that caused the dig-in is unrelated to Toronto Hydro but resulted in damage to our infrastructure. Repairing this damage required our crews to excavate 14 feet underground to reach the impacted area,” Davis noted.
Toronto Hydro restored electricity to hundreds in Moss Park after a 29-hour outage caused by construction damage, requiring a deep underground repair effort.